Your shopper service Reps are fewer than helpful. Just after attempting to attend a scheduled for months coaching seminar our flight was canceled producing us struggling to show up at. The only thing provided by American Airways had been apologies in addition to a refund of your flight.
I used to be overcharged for a third bit of baggage on a global vacation United states to Uruguay. I have tried working with the web site email to test to obtain a refund; no reaction.
The crew users had been quite possibly the most non caring I've at any time been on the flight with. It reminded me off my days while in the hotel business enterprise once we had union and non union groups. I will never fly American all over again I I have to go west I'll travel.
American Airlines gives flights, motels, autos, holidays, cruises and actions – but the corporate is most nicely-recognized for flights originating in The usa. The Formal website delivers tons of information for people wishing to book flights, including direct reserving from the website or by way of cell phone contact with purchaser service.
A sizable % with the flying community have conservative sights, like over 50%. The treatment method of Glenn Beck about the weekend has actually been transmitted to just about five million folks by now and remains spreading.
I can't feel you board passengers before doing your checks over the plane. Leaving your clients trapped for more than two hours without having to minor information and facts is full bullshit. If you are generally similar to every single airline During this respect, it’s simply not suitable to treat your customers using this method.
Hi, I required to alter this reservation, I booked this flight, I bought insurance, I’m needing to go take a look at my mother that has terminal brain most cancers, I’ve been traveling American The full the perfect time to get to view her. I are finding insurance plan every time, and this time, My spouse is snowed in and can’t occur house in time for you to glimpse just after my Young ones so I can depart. I have already been about the phone now for over 1 hour endeavoring to improve or get some thing heading with my flight with Unquestionably no good results and also the journey insurance policy you supply and promote as does not protect this kind of vacation alter crisis (!
I am sorry to say that our practical experience within the AA counter in Newark was fewer than stellar – Of the two customer service reps on the counter helping passengers checking in, one devoted her time for you to ONLY First Class travellers, and another female seemed to do as little as possible – much too occupied stressing about what everyone else was performing – all other than what she could possibly be performing! As the line grew lengthier, the fewer interested she turned, and her Mind-set was horrific – It took us less time to get on the Airport than it did standing in line to examine in! (over one hour with only four persons before us). By the point we stepped up into the counter – a completely new agent bought on board – we had to “quiet ourselves down†– you may imagine how the other forty or so people today started to feel powering us! While you constantly attempt to inform us, you “care†in regards to the passenger, which specific could use a bit of Frame of mind adjustment – or locate her another position!
My American Buddy purchased tickets on my behalf but I have received no info from you. I haven’t obtained any “variety†from you — how am I suppose to choose up my ticket at Narita airport?
I have tried, without having results to reach your customer service Division. I misinterpret the flight time for the flight 3530 and wish to vary it. I attempted contacting inside 5 minutes of reserving this flight but have had no reaction. I haven't sent this message prior to
I just needed to say “thank you†for our enjoyable encounter with American Airlines on our new Las Vegas trip! Everything went easily and on time.
The last two situations I have flown on American Airways from BWI to MIA my precheck clearance hasn't demonstrated on my ticket. When I have spoken to buyer service I am click this link dismissed with “It is simply a glitchâ€.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which should have been six.five hrs. We boarded about 30 min late, only to listen to in the captain that we were being continue to looking forward to gasoline and nevertheless did not have affirmation as to when, but that it will take a minimum of twenty min to refuel. At last soon after one hour about the aircraft, we had refueled, only to listen to that an armrest was damaged and we were looking forward to a repair. We were about the system for 1.five hrs, ahead of choose-off. WHY, would you board passengers on that prolonged of a flight Right before refueling, Primarily not possessing an ETA for your gas?
I love AA but be sure to make certain they ensure things such as the enjoyment and various points are thoroughly checked…..especially for the long haul.